Good to know
How does check-in work?+
Self check-in via key box or smart lock. You receive the code automatically on arrival day – check-in from 3 pm at any time, check-out until 10 am.
Why book direct?+
You skip the platform fees, get 20% off with code ZACHASTAY20OFF (min. 3 nights) and have a direct line to us – before, during and after your stay.
Is there parking and WiFi?+
All apartments have fast WiFi. Parking is free in front of the house, on site or in the street depending on the apartment – details are on each apartment page.
Can I book on invoice (company / project workers)?+
Yes. For company bookings we issue proper invoices with VAT. For longer stays or several apartments just message us – we will make you an offer.
What is the cancellation policy?+
Standard: 100% refund up to 14 days before arrival, 50% up to 7 days. You see the exact terms on the apartment page before booking.
Are pets allowed?+
In many apartments, yes – look for “Pets allowed” in the amenities or ask us on WhatsApp.
Are linen and towels included?+
Yes, all apartments are fully equipped – bed linen, towels, kitchen with dishes, coffee/tea to start.
Can I check in early or check out late?+
If the apartment is free, gladly: early check-in from 12 pm and late check-out until 12 pm can be booked as extras at checkout or on request.
How does payment work?+
Securely by card or other methods at the checkout of our booking platform. You get an instant confirmation by email.
Are there discounts for longer stays?+
Yes – weekly and monthly discounts are applied automatically. For stays over 4 weeks or several apartments, message us directly.
I'd like to talk to the host.+
Anytime: WhatsApp or call +49 176 47611944, email info@zachastay.com. We are based in Vallendar near Koblenz.